Genie Garage door opener Model 3155 D
having a problem with setting the travel, the LED light do not come on
my text conversation with Genie support :
s/n 232622221157at
Balogun A.
Hi, how may I help you?
i have a new genie that does not work
Balogun A.
I’m sorry to hear you’re having this issue, I would be happy to help. Can you please provide the model number of your garage door opener? The model number is usually located on the outside of your garage door opener in the ceiling of your garage or inside the light cover under the light bulb.
s/n 232622221157at
3155D
Balogun A.
Do you see any led light on at the bottom of the powerhead in the celling?
Balogun A.
Do you see any led light on at the bottom of the powerhead in the celling?
i will look now
no lights
Balogun A.
Do you have power on the Wall control and safety Beams?
yes
Balogun A.
Okay. So what happens when you the wall control button?
`1nothing happesn like getting no
Balogun A.
On the powerhead press and hold PRGM Set
button for 2-3secs for solid blue LED; then you will see flashing purple after releasing the button
i get no lights from any buttons
Balogun A.
No blue light comes on when you press and hold the plus ,Minus or program set button?
no
for the cristmass holiday i bought 30 of these units and this in the last one that will not work
Balogun A.
But you have a red light on the wall control and green and red lights on the sensors?
yes
Balogun A.
Okay. Would you be able to Unplug the unit, Take off the light covers then remove the screws on the side holding the motorcover down.
Remove the cover inspect the circuit board make sure nothing looks damaged in there. Then put the cover back on,
plug it up then try those buttons again.
If after you attempt the steps provided above and the issue is still present, please call into our contact center at 1-800-354-3643 for
more in-depth assistance, and we’ll be more than happy to assist. Thank you for reaching out to us. We appreciate your business.
Balogun A. has disconnected.
